As part of the Lingfield Park Team to assist the Clerk of the Course as required to ensure the safe, compliant and efficient raceday operations through communication with Owners, Trainers, British Horseracing Authority Officials, Stable Staff and the general public alike. To look after winning connections during a raceday, with particular emphasis on building relationships with the horsemen and improving the owner experience.
This role is based at Lingfield Park, however, due to the nature of the role you may be required to complete relevant work for other ARC Racecourses, and potentially travel to, other Racecourses in the course of your duties as set out below.
General management of Racecourse Office ensuring an adequate supply of standardised BHA forms are retained in-house at all times.
Notification of all key raceday services; Drs, Vets, Stewards, Medicare (Paramedic/Ambulance Providers), Nurse prior to race meetings to advise them of times, stalls tests etc. This service will also be provided to other racecourses as requested by Head Office.
To assist in the preparation of Doctors/Nurses roster and distribute it, ensuring the racecourse has adequate cover at all fixtures in line with our health and safety guidelines plus the BHAGI’s.
Ensure all fixtures and race times are communicated to all raceday operators e.g. Doctors, Medicare Nurse, Vets and Announcer.
In conjunction with the Clerk of the Course to prepare and update Veterinary & Medical Standing Orders annually for Lingfield and other Courses in conjunction with the BHAGI’s.
Coordinate all necessary officials and contractors in the event of late notice additional fixtures.
Keep all staff informed of race times and divisions prior to race meetings.
Responsible for ordering and keeping stock record of mementoes for winning connections. Liaising with accounts department re: memento budgets.
Monitor requests for over night stabling.
Available to the general public on race days and assist with queries/problems.
Main point of contact for Owners and Trainers to assist with tickets and any advise relating to their visit.
Entertain winning connections following their success, ensuring they receive the best possible service and representation to enhance their experience at Lingfield Park whilst obtaining feed back to maintain and improve standards.
Complete projects as requested by the Regional Clerk of the Course ie; Annual Fixture Review, Program Book, Racing Calendar, Prize Money & RCA questionnaires.
Administer race name changes, liaising with the Racing Department at the BHA.
Walk the course with Clerk of the Course, if required, in order to deliver accurate Going reports to Owners & Trainers prior to racing.
When required; take Going Stick readings for publication as required prior to declarations and on the morning of racing for NH & & Flat Turf fixtures.
Assist the Estates Team with preparation if the racing surface and improve turf husbandry knowledge/understanding.
Assist with Marketing literature.
Control the gallops record book, taking bookings and invoicing accordingly.
Provide support to the commercial department for sponsorship delivery and to follow up on any leads for sponsorship.
Create and deliver ad hoc events such as Shire Horse race and Countryside Evening.
Prepare and manage content and production of racecards.
Act as racecourse representative for Lingfield Park Owner Group.
Complete returns for the Racing Calendar ensuring all sponsors titles, race details and running order are listed correctly in time for publication.
To take responsibility for gaining an understanding of the function and services of the entire Resort and to represent the racing function with professionalism and friendliness to colleagues in all departments, as well as external contacts.
Be the main point of contact between the stables and racing office for booking in overnighters/ gallopers/ stalls test and ensuring any maintenance issues are passed on appropriately.
Be responsible for organizing and ensuring the smooth running of any ‘Barrier trials’.
Ensure, in conjunction with the laundry, that there are appropriate quantities of number cloths for racing especially at multi day meetings.
Any other duties as requested by the Clerk of the Course or in support of the Estates Team as a whole.
To comply with all Health and Safety procedures associated with the department at all times. This relates to:
Standards and procedures of correct working practices
The completion of risk assessments
Use of Personal Protective Equipment
To control wastage and operate according to the Companies environment policy with regard to:
product control and waste minimisation
proper care and maintenance of equipment to prolong its life
proper separation and disposal of cardboard, paper and glass in recycling bins
minimising energy wastage by switching off unused lights, heating, PCs and equipment
To be an ambassador for Lingfield Park and ARC, taking personal responsibility for finding out about our product and services, and at all times striving to represent the Resort in the most professional, courteous and efficient manner possible.
Part of this role, will be to commence Clerk of the Course Accreditation training. This training will be funded by the business and all such training to be carried out in harmony with the core responsibilities of the Racing Executive. Once accredited as a Clerk of the Course, there is no guarantee of a full time Clerking Role within the Group although, in addition to the Lingfield Park Racing Executive role, you will be asked to assist with Clerking duties at Lingfield Park and other racecourses within the southern region and thus ensure the CofC Accreditation requirements are fulfilled.
KEY PERFORMANCE INDICATORS
Accuracy and timeliness of output
Feedback from supervisors and ‘internal customers’
Successful working relationships with staff and promotion of positive and motivated attitude through example
Ideally educated to Higher Education standard
IT skills to include Microsoft office
An excellent communicator who is able to communicate at all levels across the business and at the highest level with external bodies
2 years administrative experience
A knowledge of horseracing is essential
People orientated with a team based philosophy
Organised, systematic, analytical and process driven
Ability to work as part of a small team, with minimum supervision using own initiative
Communications – written and oral – to maintain good customer and inter departmental relations
Hours of Work:
40 hours per week, 5 days in 7
Flexibility toward week-end, bank holiday and evening working is a pre-requisite of this employment
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
Application: Please visit the Arena Racing Company website to apply, by the 16th September 2021.